KTEP - El Paso, Texas

A Health Care Giant Sold Off Dozens Of Hospitals — But Continued Suing Many Patients

Jul 26, 2021
Originally published on November 9, 2021 11:40 am

Tennova Healthcare-Lebanon doesn't exist anymore as a hospital. But it still sued Hope Cantwell.

A knock came on the door of Cantwell's East Nashville apartment early this year. She hadn't been vaccinated yet and says she wasn't really answering the door to strangers. So she didn't.

But then several more attempts came over the course of a week. Eventually she masked up and opened. A legal assistant served her a lawsuit; she was summoned to appear in court.

"I couldn't believe someone — someone? a corporation? a company? — was doing this during a pandemic," Cantwell says.

It started with a hospital visit in May 2019.

Cantwell was admitted for a short stay at the Tennova Healthcare-Lebanon facility owned at the time by Community Health Systems, a publicly traded company headquartered in Franklin, Tenn. Her insurance covered most of the stay, but it still left her with $2,700 to pay.

Nearly a year later, she was in a financial position to start chipping away at the bill. She went online to pay but couldn't find the hospital or its payment portal.

Cantwell did a little Googling and noticed Vanderbilt University Medical Center bought the 245-bed facility around the time of her stay. It's called Vanderbilt Wilson County Hospital now.

Then the pandemic hit. She was furloughed from work for three months. And soon after, a letter arrived. A law firm representing the former hospital owner demanded payment and threatened to take her to court. She wasn't sure what to do since she couldn't come up with all the cash. She was in a holding pattern until the knock on the door from the legal assistant.

Pandemic push

A WPLN News investigation finds Tennova Healthcare-Lebanon sued more than 1,000 patients including Cantwell over the past two years across multiple counties after striking a deal to be sold. And hundreds of those suits were filed during the pandemic at a time when many companies have been backing away from taking patients to court over unpaid medical debt. After the pandemic began, New York halted the practice for state-run hospitals for more than a year.

Community Health Systems is on the tail end of a corporate downsizing that shrank the company from more than 200 hospitals down to 84. The sell-off helped stabilize the company after taking on massive debt during a period of rapid growth that briefly gave Community Health Systems more hospitals than any other chain in the country.

But now many of those institutions are like zombie hospitals — little more than a legal entity still taking patients to court even after being sold to new owners that don't sue over medical bills.

When her summons arrived, panic set in for Cantwell.

"My mind went immediately to the stimulus payments," she says. "At least I have a way to take care of this now."

When her final pandemic stimulus money dropped into her bank account, Cantwell says she sent it straight to the company that sued her, even though she says she almost felt like the victim of a scam. She wondered if she really owed all the money or if she qualified for financial assistance since she lost income during the pandemic.

But lawsuits are a rich man's game. She couldn't justify trying to find an attorney or fighting a big, publicly traded company that would pursue her for $2,700.

"I don't have the resources and emotional and mental capacity to handle anything more than just kind of rolling over and handing over whatever amount of money they would be happy with," she says.

Community Health Systems' debt problem

Court records indicate Community Health Systems stepped up filing lawsuits against patients in 2015 at the same time the company's stock price plummeted over concerns about its outsize corporate debt.

Aside from a hospital fire sale, Community Health Systems also aggressively went after patients. And the company didn't let the pandemic slow that plan, even though it received more than $700 million from the federal government in its own COVID-19 relief money.

A spokesperson for HCA Healthcare, the largest for-profit hospital chain in the country, says its hospitals do not sue patients over unpaid medical debt — during the pandemic or otherwise. The Nashville-based corporation also returned all of its COVID relief funding.

An investigation by CNN found Community Health Systems sued at least 19,000 patients during the pandemic, though the number is likely an undercount given the lawsuits filed on behalf of its former hospitals.

Like Tennova Healthcare-Lebanon, two other Community Health Systems hospitals in Tennessee also continued taking patients to court after selling to Vanderbilt more recently. Community Health Systems held on to its debt in the deals with Vanderbilt and continues to try to pursue patients that owe it money.

Vanderbilt University Medical Center spokesperson John Howser says Vanderbilt does not sue patients to collect on medical debt.

"Community Health Systems and its subsidiary Tennova Healthcare is a private company that is not owned or operated by Vanderbilt University Medical Center," Howser writes in a statement. "As such, VUMC is not involved in these lawsuits."

Vanderbilt University Medical Center does help run a Community Health Systems-owned hospital in Clarksville, Tenn., that continues to sue patients, but Howser notes that Community Health Systems still has the controlling interest.

"The thing is, these aren't rich people who don't want to pay their bills," says Christi Walsh, a nurse practitioner who directs clinical research at Johns Hopkins University. Her team focuses on hospitals suing patients and actively pressures them to stop. "I've been on the ground in the courthouses. These are people who don't have the money to pay it."

For one family in Wilson County, Tenn., the husband and wife had both been sued by Tennova Healthcare-Lebanon. He works in a distribution center that shut down for months during COVID-19. She cared for their foster kids and delivered meals with DoorDash, telling WPLN News they were too busy to make it to their court date.

The problem is not showing up to face a debt in court can allow a company to take a cut of someone's paycheck. It also wrecks a person's financial credit and the stress can lead to physical health problems.

"It threatens the public trust"

Walsh's team researched the most litigious hospitals in the state of Texas between 2018 and 2020. The top five were all affiliated with Community Health Systems. And the most lawsuits were filed by South Texas Regional Medical Center, which was sold to HCA in 2017. But South Texas Regional Medical Center continued to sue former patients.

Marty Makary is a surgeon at Johns Hopkins who wrote a book about health care billing called The Price We Pay. He says most hospitals have changed tactics because suing their patients doesn't make them tons of money after attorneys' and court fees, and it hurts their brand. But he says Community Health Systems has not expressed such concern.

"Community Health Systems, in all of our research of hospital pricing and billing practices, stands out as an aggressive institution that uniformly, across the country, engages in very aggressive predatory billing — suing patients in court to garnish their wages," he says.

Even if Community Health Systems is willing to take a hit to its reputation, Makary says patients think of the health system as a whole. And they'll think twice next time they need to go to the doctor.

"It threatens the public trust in our community institutions. And medical institutions are supposed to be above those games," he says.

In a statement to WPLN News, a Community Health Systems spokesperson says that the company used its COVID-19 relief money to pay for pandemic expenses and make up for lost revenue. As of January, the company has decided to take patients to court only if they make at least twice the federal poverty level — or about $52,000 annually for a family of four.

"We continually evaluate modifications to our collection practices to support patients who struggle to pay their hospital bills," spokesperson Rebecca Pitt says in an email.

The policy change is meant to be retroactive. The company will withdraw litigation for anyone who qualifies, Pitt says. Patients who owe Community Health Systems and its former hospitals money are being made aware of the new policy in legal correspondence and can call 800-755-5152 to begin the process, she says.

KHN (Kaiser Health News) is a national newsroom that produces in-depth journalism about health issues.

Correction : 11/08/21

An earlier version of this story said New York state banned the practice of taking patients to court for medical debt. In fact, after the coronavirus pandemic began, New York temporarily halted medical debt collection only for state-run hospitals and veterans nursing homes.

Copyright 2021 Kaiser Health News. To see more, visit Kaiser Health News.

SARAH MCCAMMON, HOST:

Many hospitals have been publicly shamed for suing patients over medical bills, especially during the pandemic, and many have stopped that practice. But one major hospital chain has been aggressively pursuing patients, even as it sells off its facilities to pay down its debts. As Blake Farmer of member station WPLN in Nashville reports, the company is taking patients to court well after no longer owning the hospital.

(SOUNDBITE OF BIRDS CHIRPING)

BLAKE FARMER, BYLINE: I'm standing on the helipad of the hospital in Lebanon, Tenn., which was sold two years ago to Vanderbilt University Medical Center. But since then, we found through county court records that the former hospital owner has sued more than a thousand patients like Hope Cantwell.

HOPE CANTWELL: I could not believe that someone was - someone - a corporation was doing this during a pandemic.

FARMER: It started in 2019. Cantwell was admitted for a short stay at this midsized hospital in a Nashville suburb. At the time, it was owned by Community Health Systems, known as CHS, a for-profit hospital chain operating in 16 states. Nearly a year later, she'd saved up some money to start chipping away at the $2,700 her insurance left as her part of the bill.

CANTWELL: And went online and could not find the name of the hospital for the portal (laughter).

FARMER: She did a little Googling and read the facility was sold a few months after her stay, one of more than 100 hospitals unloaded to help CHS avoid going under. Then the pandemic hit. Cantwell was furloughed from work. And soon after, a letter arrived - a law firm representing the former hospital owner. CHS demanded payment and threatened to sue. Then, a few weeks later, there was a knock at her apartment. She masked up and answered the door. A legal assistant handed her a summons to appear in court.

CANTWELL: My mind immediately went to the stimulus payments. I was like, well, I guess at least I have a way to take care of this now.

FARMER: At this point, it was no longer a question of whether the charges were correct or whether she really owed the former owner of the hospital. Lawsuits are a rich man's game. She couldn't justify hiring a lawyer. She was trying to avoid ruining her financial credit or having her paycheck garnished. So when her final pandemic stimulus money dropped into her bank account, she paid up.

CANTWELL: I don't have the resources and emotional and mental capacity to handle anything more than just, like, kind of rolling over and handing over whatever amount of money they'd be happy with.

FARMER: Other patients who were sued just can't afford to pay. I talked to a woman who was sued by the same hospital, and so was her husband for a separate hospital stay. He works at a distribution center that shut down for months during COVID. She cares for their foster kids and delivers meals ordered online.

CHRISTI WALSH: The thing is, these aren't rich people who don't want to pay their bills.

FARMER: Christi Walsh is part of a research team at Johns Hopkins University that's been pressuring hospital systems like CHS to stop taking patients to court.

WALSH: I've been on the ground, in the courthouses. These are people who don't have the money to pay it.

FARMER: The company has made suing patients part of its corporate debt-reduction strategy since 2015. And the pandemic didn't stop that behavior, even though the for-profit chain received more than $700 million from the federal government in COVID relief money, helping the company turn its first profit in years. Dr. Marty Makary leads the Johns Hopkins team and says most hospitals have changed tactics, since suing their patients doesn't bring in tons of money, and it hurts their brand.

MARTY MAKARY: Community Health Systems, in all of our research of hospital pricing and billing practices, stands out as an aggressive institution that across the country engages in very aggressive predatory billing - suing patients in court to garnish their wages.

FARMER: Makary says he's concerned these patients will think twice before going to any hospital, not realizing that most are more flexible on payment.

MAKARY: It threatens the public trust in our community institutions.

FARMER: In a statement, a CHS spokesperson says that the company used its COVID relief money to pay for pandemic expenses and make up for lost revenue. This year, the company also decided to take patients to court only if they make at least twice the poverty level - or about $52,000 - for a family of four. The exemption is meant to be retroactive, though many sued patients might only learn of the policy change if they hear this story.

For NPR News, I'm Blake Farmer in Nashville.

(SOUNDBITE OF GLOWWORM'S "LUX") Transcript provided by NPR, Copyright NPR.