Jenny Park landed recently at Los Angeles International Airport from New York and planned to take an Uber home to her place in the Highland Park neighborhood.
Before she ordered the car, she was hit with sticker shock: the trip would be $150, or about half the price of her flight from New York.
"Roll my eyes to the back of my head until I can't roll them anymore," Park said. "Like literally that's how I felt."
She tried Lyft. The fare was not much different.
Both ride-hailing apps predicted cars would not reach Park for a half hour.